Refunds and Complaints Policy

This policy describes complaint handling, refunds, and withdrawal-related issues for Gridded subscriptions and one-off generation packs.

1. Contact for Complaints

Complaints and refund requests should be sent to support@gridded.pro. The operator is Michał Dyra, Szyszkowa 32, Opypy, 05-825, Poland.

2. Subscription Cancellation

Users may cancel a subscription before the next billing cycle. If the subscription begins with a 3-day free trial, cancellation before the trial ends should prevent the transition to a paid monthly plan.

3. Generation Packs

Generation packs are one-off digital purchases intended to provide a specified number of app generations or credits. The exact pack sizes, prices, and any expiry rules will be disclosed before purchase.

4. Complaints About Digital Service Performance

If the service does not work as promised, the user may submit a complaint describing the issue, the account email, the date of the incident, and the expected resolution.

5. Refund Considerations

Refund requests will be assessed with regard to the type of digital service provided, whether the paid feature was already used, and applicable consumer-law rules for digital content and digital services.

This draft intentionally avoids promising automatic refunds in all cases until the final subscription and generation-pack mechanics are fixed in checkout and product logic.

6. Complaint Response Time

Complaints should be handled within a reasonable period required by applicable law. A more precise internal service target may be added later.

7. Draft Fields To Finalize Before Launch

• whether unused generation packs are refundable in full, in part, or not after activation
• exact complaint-handling target time
• exact cancellation path in the account area